We are looking for Customer Service Representatives (Voice Process) for our Hyderabad centre with the below mentioned expertise:
Our customer service representatives answer the phones to respond to the general customer inquiries, concerns, complaints and arrange the service requested by the customer by projecting a professional company image through phone interaction
Receiving calls from customers based out of US
Solving queries and concerns on the call
Arranging for any service required by the Customer
Provide Customer with product and service information
Sell Products to eligible Customers
Up sell Products and Services
Follow-up on customer inquiries and resolve
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Rounds of Interview for CSR HR ,Voice n Accent, Operations (Final Round) of interview.
Desired Candidate Profile
Excellent English Communications Skills
Passion for customer services
Ability to work in a challenging environment
Flexibility to work in US shifts
Knowledge of basic computer skills
Age above 18 years
Intermediate / Graduate in any discipline (BE, B Tech’s freshers can apply).
Experience : 0 to 5 yrs
Salary : Not specified
Job Location : Hyderabad / Secunderabad
Qualification : Any Graduate
Company Name : GE Global Servicing
Company Address : NA
Company Profile : GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and instalment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.
Walkin Date : 26th till 30th August 2014
Time : 1 PM to 4 PM
Walkin Address : Block – 1A, I-Labs Technology Center, Hi-tech City, Madhapur, Landmark: Opposite to Inorbit Mall, Hyderabad, PIN- 500081