Excellent communication in English (Verbal and written). Multitasking Skills. Attention to details. Handling email support requests & Queries
Handling Phone support requests & Queries
Handling India and International Clients
Follow-up with Cross-Functional teams to solve customer queries
Ability to manage and prioritize multiple requests and tasks simultaneously.
Willing to work in 24/7 rotational shift operations.
Knowledge and awareness in working on any support ticketing tools
Knowledge and awareness in working on any phone call management system
Knowledge and awareness in Incident management process and ITIL framework
Knowledge and awareness in Server hardware, Network switching and routing, Operating system(Wintel or Unix)
Interested candidates can share their profile with following details to firstname.lastname@example.org
Total Yrs of Exp:
Experience : 0 – 4 yrs
Salary : Not specified
Job Location : Chennai
Qualification : Any Graduate
Company Name : Future Focus Infotech Pvt Ltd
Company Address : NA
Company Profile : Focus Infotech was established in 1997 to leverage on the opportunity provided by the Y2K challenge that had to be resolved before the end of the millennium. It chose to meet the challenge by producing competent SW professionals with custom-made, rigorous short-term training program for engineers and computer graduates. Even as a start up company, it competed successfully with a host of established companies to be awarded the Business Associate status by TCS.We have 7 offices in India & 1 in US. More than 1200+ consultants are working on our payroll..
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