Flipkart Hiring Any Graduate freshers 2016 for Customer Service Executive at Bangalore

Any Graduate Fresher’s required for the position Customer Service Executive in Flipkart at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Flipkart Hiring Any Graduate freshers 2016 for Customer Service Executive at Bangalore. Candidates who have completed Any Graduate can apply for this job from Flipkart.

Job Details:

Company Name: Flipkart
Qualification: Any Graduate
Job Post Name: Customer Service Executive
Experience: 0 – 4 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA

Job Description:

Connect and Interact with customers on calls, emails, chat support and Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction
Provide responses independently and in accordance with processes guidelines
Provide professional yet personalized experience on all interactions with the customers
Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders
Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
Ability to work independently and make decisions with little or no guidance
Handle high anxiety customers with a composed attitude
Should be willing to work for the customer without having constraints to timings/shifts
Should be flexible in learning different processes and be cross-skilled
Make improvement suggestions on products and services from customer feedback for better service delivery

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

CX as we call it is an integral part of Flipkart, we take pride in providing the best in class service to all our customers. CX goes beyond the line of duty every day to resolve customer issues irrespective of department; we contribute to the success of making post-delivery a delightful experience.We welcome to become a part of our CX family and support us in making Flipkart a better place from yesterday. Flipkart has been awarded as the best place to work in the recent survey and we would ensure to keep it that away in future too.So if you are ready to take on the challenge of meeting customer expectations and taking your career to new heights, CX is the place to be.

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