Fiserv India hiring Engineer – Trainee

Receive customer calls as the first line of support. Record and track incidents/ work orders and complaints in a critical environment. Keep customers informed on request status and progress via e-mail or phone


Work in a 24×7 environment for US process
Make initial assessment of requests, attempt to resolve or refer further to the concerned
Monitor service desk queues to ensure ticket closure in a timely manner
Processing batch jobs and monitoring queue
Knowledge of fundamental operations of software, hardware and other equipment preferred
A BCA/ BCS/ B.Sc.(IT)/ BA/ BBA/ B.Com degree – only 2014 batch, fulltime course pass-outs may apply
50% or above aggregate in each of 10th, 12th and graduation
Degree completed within stipulated time frame (For e.g. 3 years for BCA)
No backlogs prevailing at the time of interview
Preferably done minimum 3 months technical training / diploma relevant to Tech Support / Remote IT Infrastructure Management / Networking / Server
Excellent communication skills
Successful candidates will be offered the title of Trainee (level A-1) with a salary package of INR 2.39 LPA. They will be required to enter a service agreement of 2 years and furnish a bond of INR 2 lac effective the date of joining at Fiserv India
This opportunity is not for IT Development / Testing profile and would only involve L1 support within 24×7 environment.


Experience             : 0 to 1 yrs
Salary                      : INR 2,00,000 – 2,50,000 PA
Job Location          : Pune
Qualification           : BCA, B Sc, BBA, B Com


Company Name      : Fiserv India Pvt Ltd
Company Address : NA
Company Profile    : Leading services include transaction processing, outsourcing, business process outsourcing (BPO), software and systems solutions. The company serves more than 18,000 clients worldwide-in the U.S. and Canada, Europe, Latin America, the Caribbean, and Asia-Pacific. Headquartered in Brookfield, Wis., the company is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2004, 2005 and 2006 FinTech 100 surveys. In 2007, the company completed the acquisition of CheckFree, a leading provider of electronic commerce services. Fiserv reported $4 billion in total revenue from continuing operations for 2007.

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