Monitoring the health of ATM for its expected uptime. Close coordination with all the hardware vendors through the Service Delivery for ensuring the proper functioning of the H/W.
Ensure that the down time is well within the permissible limits.
Coordination with the Service Delivery Management for ensuring that the TAT by the service providers is adhered to.
Monitoring for adequate replenishment of consumables in the ATM.
Calls generated for faults are properly monitored for their logical closure.
Effective control over the field staff on their deliverables.
Track the status of customer calls and update the database.
Provide 24/7 Support & respond all calls and reply the customer mails on time.
Close on the escalation received on process & delays.
Coordinate with vendors (Link, UPS, and AC) to ensure better ATM availability.
Coordinate with customers and Vendors for closing the bank dependent incidents.
Coordinate with internal teams to ensure action point on long pending cases and escalations.
Prepare reports in regular intervals based on feedback given to the team.
Coordinating with SLM & cash management for maintaining ATM uptime & availability.
Update call status & follow ups in the Monitoring tools provided to them.
U.G freshers or 1 yr Experience in ATM Monitoring can apply.
Experience : 0 – 2 yrs
Salary : Not specified
Job Location : Chennai
Qualification : BCA, BBA, BA, B com, B Sc, Diploma, B.Ed
Company Name : Financial Software Systems Pvt Ltd
Company Address : NA
Company Profile : Financial Software and Systems (FSS) is a leading global payment systems company, offering business value in the areas of electronic payment, financial transaction processing solutions and services. The company has earned the status of being a payment systems leader through a combination of established portfolio of technology solutions, state-of-the-art infrastructure and 20 years of experience in the payments domain. Headquartered in Chennai, India, FSS has established a global footprint in Australia, Canada, Europe, Middle East, Singapore and the United States of America.
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08-12-2016 , 09-12-2016