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Ernst and Young Private Limited Hiring Any Graduate freshers 2017 for Customer Support Engineer

Any Graduate Freshers required for the position Customer Support Engineer in Ernst and Young Private Limited. Interested and eligible candidates who have strong skill on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.

Ernst and Young Private Limited Hiring Any Graduate freshers 2017 for Customer Support Engineer. Candidates who have completed Any Graduate can apply for this job from Ernst and Young Private Limited.

Key Highlight About the Recruitment Notification:
Company Name Ernst and Young Private Limited
Vacancy Name Customer Support Engineer
Education Requirement Any Graduate
Experience 0 – 4 yrs
Job Location Trivandrum
Salary Not Mentioned
Total No Of Vacancy Not Mentioned
Company Website http://www.ey.com

Eligibility & Details:
Customer Support Engineer:

Candidates can Get the Customer Support Engineer Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Customer Support Engineer
Total Vacancy: Not Mentioned
Education required: Any Graduate
Job Description:

  • Responsible for handling Level 1 service requests and operational activities.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.
  • Coordination with Level 2 Team for high risk Incidents or Projects.
  • Adheres to engineering methodologies, standards and leading practices.
  • Provide feedback regarding engineering methodologies and various user requirements.
  • Produce accurate, brief and clearly written documents tailored to audience needs and expectations.
  • Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement.
  • Execution of application environment tasks as required for incident resolution.
  • Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
  • Respond to automated alerts on the health of systems.
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
  • Adhere to E&Y and ITIL guidelines for Incident, Problem, and Change Management.
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
  • Responsible for assisting senior team members in research and development of new products and technologies.
  • Root cause analysis and service improvement solutions.
Candidate Profile :

  • Ability to work well within a multi-disciplinary team structure, but also independently.
  • Ability to work with 3rd party vendors (i. e. VoIP carriers) for escalation of issues.
  • Demonstrates analytical and systematic approach to problem solving.
  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
  • Responsible to plan, schedule and monitor work activities in order to meet time and quality targets.
  • Responsible to absorb rapidly new technical information, business acumen, and apply it effectively.
  • Outstanding management, interpersonal, communication, and organizational skills.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
Last Date to Apply Online :19/03/2017
Company Profile :

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Check the Latest Interview Questions of Ernst and Young Private Limited here 
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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