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Ericsson India Global Services Hiring Any Graduate freshers 2015 for Engineer – Customer Support at Bangalore

Any Graduate Fresher’s required for the position Engineer – Customer Support in Ericsson India Global Services Pvt Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Ericsson India Global Services Hiring Any Graduate freshers 2015 for Engineer – Customer Support at Bangalore. Candidates who have completed Any Graduate can apply for this job from Ericsson India Global Services Pvt Ltd.

Job Details:

Company Name: Ericsson India Global Services Pvt Ltd
Qualification: Any Graduate
Job Post Name: Engineer – Customer Support
Experience: 0 – 5 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA
Website: http://www.ericsson.com

Job Description:

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities & Tasks
Customer Issue handling
Handling of proactive support
Software Update Management (SUM) handling
Knowledge Management Tool (KCS) Coaching
Remote Service Gateway (RSG) Coaching

Position Qualifications:

Core Competences:
Negotiation & Argumentation skills
Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Presentation & communication skills
Software support
Network level competence
Delivering Results & Meeting Customer Expectations
Analyzing
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People

Preferred Qualifications & Experience Requirements:

Customer issue handling
Handling of proactive support (optional)
Software Update Management handling (optional)
KCS Coaching (optional)
RSG Coaching (optional)

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

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