Diagnoses hardware and operating system problems. Troubleshoot technical issues related to OS and H/W of computers. Delight customers by resolving the problems on the same call and seek closure confirmation of the case from the customer.
Follow step-by-step troubleshooting approach in order to resolve the issue from the root level.
Manage end-user customer phone calls / Remote/ E-mail
Demonstrate effective typing and verbal communication skills
Document case information.
Demonstrate efficient problem solving and troubleshooting skills.
Demonstrate commitment to client/ customer satisfaction
Demonstrate basic technical knowledge
Basic technical troubleshooting skills/ability
Communication flow, sentence construction & correct grammar
English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence).
Good listening and responding skills.
Desired Candidate Profile:
For B.Tech/ BE/ BCA/B.Sc IT Graduate: 0-1 year experience
For Undergraduate with Diploma (H/W & N/W) : min 1 year experience mandatory
Timing: Day Shifts only & 6 Days working
Process: Technical Voice Process (HP Call Center)
CTC: 1.6 LPA
* Food & Both Side Cab facility (Cab for Delhi & Gurgaon only)
Experience : 0 – 1 yrs
Salary : Not specified
Job Location : Gurgaon
Qualification : B.Tech/BE, BCA, B.Sc, Diploma
Company Name : Ensure Support Services (India) Ltd
Company Address : NA
Company Profile : Ensure Support Services (India) Limited Formerly known as Redington Services is an independent business unit within Redington India. We consider ourselves as partners in the progress of vendors and customers whom we support. Consistent quality service has been the key success factor in sustaining long and mutually rewarding relations with our customers. We have built a learning organization with an ability to adapt and assimilate new technologies, new products and new processes, continuously. Every month we serve customers at 1000+ cities and towns through our 62 owned service centres and partners at 200+ locations. We firmly believe that Customer Satisfaction is the unique selling point for our success and to achieve the same we invested, groomed and developed over the years..
Walkin Date : 29th October – 3rd October 2014
Time : 10 AM
Walkin Address : Ensure Support Services (I) Ltd., Plot No 15, FF, Sec 18, Electronic City, Udyog Vihar, Gurgaon-15