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Elixir Web Solutions Pvt. Ltd Hiring Any Graduate freshers 2016 for Customer Support Officer at Delhi

Any Graduate Fresher’s required for the position Customer Support Officer in Elixir Web Solutions Pvt. Ltd at Delhi. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Elixir Web Solutions Pvt. Ltd Hiring Any Graduate freshers 2016 for Customer Support Officer at Delhi. Candidates who have completed Any Graduate can apply for this job from Elixir Web Solutions Pvt. Ltd.

Job Details:

Company Name: Elixir Web Solutions Pvt. Ltd
Qualification: Any Graduate
Job Post Name: Customer Support Officer
Experience: 0 – 5 yrs
Job Location: Delhi
Salary: NA
Total No of Vacancy: NA
Website: http://www.ElixirWebSolutions.com

Job Description:

Outbound calls to partners as per process and update prices and availability on System
Extraordinary customer care by responding to questions concerning customer membership accounts for partner’s spaces.
Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
Handle Inbound Customer feedback/ complaints as per protocols.
Outbound calls for complaints/ feedback received by mail or on webpage/ APP
Record every customer interaction on feedback and complaints.
Close all complaints as per protocols and timelines and report complaint closure
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
Grow and nurture customer/ partner relationships on every interaction that results in measurable Customer value
Document necessary information and offer custom solutions that benefit the customer.
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Gather relevant information from customers as required and update it accurately to facilitate the decision process.
Follow up and record timely response on Technical queries by IT and Accounts team
Follow up on sales leads by Community Team

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

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