eClerx Services Limited Hiring Any Graduate freshers 2017 for Non-voice Process

Any Graduate Freshers required for the position Non-voice Process in eClerx Services Limited. Interested and eligible candidates who have strong skill on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.

eClerx Services Limited Hiring Any Graduate freshers 2017 for Non-voice Process. Candidates who have completed Any Graduate can apply for this job from eClerx Services Limited.

Key Highlight About the Recruitment Notification:
Company Name eClerx Services Limited
Vacancy Name Non-voice Process
Education Requirement Any Graduate
Experience 0 – 1 yrs
Job Location Chandigarh
Salary Rs.1,50,000 – 2,00,000 P.A
Total No Of Vacancy Not Mentioned
Company Website

Eligibility & Details:
Non-voice Process:

Candidates can Get the Non-voice Process Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Non-voice Process
Total Vacancy: Not Mentioned
Education required: Any Graduate
Job Description:

Responsibilities-Voice Process:

  • Trouble Call analysis
  • Reduce truck rolls
  • Provide process adherence coaching
  • Trouble Call analysis
  • Troubleshoot issues as 1.5 support
  • Reduce truck rolls
  • Provide process adherence coaching
  • Candidate shall adhere to the information security requirements.

Responsibilities-Non Voice Process:

  • Assisting the regular and routine customer queries regarding Products and services of the client via Chat
  • Ensure that appropriate steps were taken to resolve customers’ problems and providing feedback accordingly
  • Refer unresolved customer grievances to designated departments for further investigation
  • To meet process expectations with high quality standards and adherence to SLAs
  • Professional in conduct/behavior, appearance and communication
  • Contributes to team effort by accomplishing related results as needed
Candidate Profile :

  • Basic Requirements and JD for Voice and Non-Voice process
  • Computer literate with the ability to learn Customer Service Software Applications.
  • Basic Knowledge of Hardware (modems , Routers and Troubleshooting).
  • Good Communication Skills Verbal & Written(Comprehension).
  • Good Customer Handling Skills.
  • Needs to have ability to adapt to perpetual changes as per Business requirement.
  • Ability to work in teams.
  • Flexible for 24X7 Shifts.
  • Should not have any commitments part time courses, tuition, etc. that hamper work performance
Last Date to Apply Online :02/03/2017
Company Profile :

eClerx is a data analytics service provider specializing in competitive intelligence and pricing optimization programs for a number of industries and derivative operations for the financial services market. With a proven track record of delivering world-class quality and innovation to FORTUNE 500 companies, eClerx offers an unparalleled blend of people; processes and technologies to help clients substantially improve their performance at reduced cost. Our service portfolio spans the range of data process and analytics services and includes activities such as on-line catalog management, price benchmarking, contract analysis, data mining and financial / operational risk management. We understand client needs and solve business problems by custom designing data processes, assembling a delivery team comprising generalists and domain specialists, and developing customized software to integrate the eClerx process with client internal systems and processes. The typical eClerx program would be 15-20 head count in size, spanning multiple functions and skill levels, and would be a multi-year client partnership.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Do You Want To Crack eClerx Services Limited Interview ? Read All The Interview Questions of eClerx Services Limited Here
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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