Eaton Hiring Bachelor’s Degree freshers 2015 for Associate Customer Service Representative at Pune

Bachelor’s Degree Fresher’s required for the position Associate Customer Service Representative in Eaton at Pune. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Eaton Hiring Bachelor’s Degree freshers 2015 for Associate Customer Service Representative at Pune. Candidates who have completed Bachelor’s Degree can apply for this job from Eaton.

Job Details:

Company Name: Eaton
Qualification: Bachelor’s Degree
Job Post Name: Associate Customer Service Representative
Experience: Freshers
Job Location: Pune
Salary: NA
Total No of Vacancy: NA

Job Description:

1. Expedite orders to prevent customer line downs or machine downtime. Process emergency and/or expedited orders and shipments in a timely manner
2. Provide customers and/or distributors with product information or leverages internal resources to fulfill requests
3. Authorize RMA (Returned Material Authorization) requests and issues RMA numbers. Investigate claims by conducting fact-based investigation and working with operations personnel
4. Initiate price quotations and routes for approval
5. Accept and process written and verbal orders, following established business rules. Generate MPS (Marketing Product Specification) requests as required
6. Enter new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enter changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
7. Process blanket orders from Distributor accounts and validate the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis
8. Maintain accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
9. Proactively communicate in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests

Candidate Profile:

1. Bachelor’s degree in any stream with excellent academic track record.
2. Good Communication & Computer skills

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Eaton is a power management company with 2014 sales of $22.6 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries.

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