BA, B.Com, B.Sc, BBA Fresher’s required for the position Associate Customer Service Representative in EATON at Pune. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.EATON Hiring BA, B.Com, B.Sc, BBA freshers 2015 for Associate Customer Service Representative at Pune. Candidates who have completed BA, B.Com, B.Sc, BBA can apply for this job from EATON.
Company Name: EATON
Qualification: BA, B.Com, B.Sc, BBA
Job Post Name: Associate Customer Service Representative
Job Location: Pune
Total No of Vacancy: NA
Enters new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
Processes blanket orders from OEM’s (Original Equipment Manufacturers) and distributor accounts and validates the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis.
Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner.
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
Provides customers and/or distributors with product information or leverages internal resources to fulfill requests.
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations personnel.
Generates RPS (Marketing Product Specification) requests as required.
Initiates price quotations and routes for approval.
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Occasionally participates in cross-functional teams to solve recurring customer issues.
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.
Any Graduate B.A/B.Com/B.Sc/BBA with at least 55% or more throughout.Typing speed ( Minimum 30 WPM)
Data entry skills, including proofreading
Excellent communication skills ( Verbal and Written)
Mathematical and reasoning ability.
Proficient in computer applications (MS Word, Excel with exposure to ERP systems, Siebel )
Collaborative and problem solving abilities.
Negotiation and conflict management skills; professional presence
Time management skills
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com In 2003, Eaton Corporation, USA embarked on a journey to set up a best in class engineering center in Pune – the Eaton India Engineering Center (EIEC). The center has completed its first phase of growth and has emerged as a major product engineering, design development center for Eaton’s global customers – primarily in North America, Europe and Asia-Pacific regions.
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