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Directi Walkin Freshers 2015 Batch – Any Graduate on Feb 10-11 2015 at Mumbai

Directi walkin Any Graduate freshers 2015 on Feb 10-11 2015 for Associate at Mumbai.  Candidates who have completed Any Graduate can apply for this job from Directi.

Job Details:

Company Name: Directi
Qualification: Any Graduate
Job Post Name: Associate
Experience: Freshers
Job Location: Mumbai
Salary: 2,00,000 – 2,50,000 P.A.  20,000 gross per month +  1000 night allowance +  24000 one time bonus after  1 year completion
Website: http://www.directi.com/
Industry: IT
Walkin Interview Date: 10th and 11th February 2015
Walkin Time: 10 Am Onwards
Walkin Address:Directiplex,  Off Old Nagardas Road, Near Andheri Subway,Andheri (East), MUMBAI,Maharashtra, India 400069

Job Description:

Directi Walk-In Drive For Freshers On 10th and 11th Feb 2015 – Mumbai. Walk-Ins For Fresher Graduates At Mumbai On 10th and 11th February 2015. Graduate Freshers Jobs At Directi Mumbai In Feb 2015. Freshers Walk-ins In February 2015.

Eligibility Criteria:

        1. Age: 27 or lesser
        2. Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform
        3. Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred

Responsibilities:

        1. Being the front line support for customers over email, phone, or other channels
        2. Troubleshooting and resolving issues related to our domain name and hosting products
        3. Up-selling and cross-selling BigRock products to qualified customers where appropriate
        4. Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products
        5. Escalating complex system-wide issues or bugs to L2 support and software engineering teams
        6. Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
        7. Reviewing existing product documentation and publishing documentation in internal & external knowledge bases

Detailed Requirements:

        1. Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
        2. Strong customer interaction skills and ability to work in a variety of customer situations.
        3. Strong written and verbal communication skills.
        4. Ability to solve complex problems quickly, inventively and resourcefully.
        5. Good working knowledge of computers and the Internet; strong ability to develop new skills.
        6. Highly motivated and energetic team player, with excellent interpersonal skills
        7. Must be willing to work in shifts (including at night and on holidays)

Technologies involved (prior knowledge of these would be a plus):

        1. Domain name system (DNS)
        2. Domain names and domain name registration
        3. Web Hosting
        4. cPanel/Plesk
        5. PHP,Perl,ASP, dotNET, Perl and FastCGI
        6. Drupal, WordPress,DotNetNuke, Magento, other softwares
        7. Simple Database functions like Backup/Restore
        8. Email Solutions
        9. POP/IMAP/SMTP
        10. Digital Certificates
        11. Website Builder Tools

Selection/Interview process:

        1. Aptitude Test
        2. Technical and HR Interview

Document Required (Original and Photocopies):

        1. SSC Marksheet
        2. HSC/Diploma Marksheet
        3. Graduation & Post Graduation all years’ mark sheets
        4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
        5. 2 photographs
        6. Resume

Walkin Date and Time :

Walkin Interview Date: 10th and 11th February 2015
Walkin Time: 10 Am Onwards
Walkin Address:Directiplex,  Off Old Nagardas Road, Near Andheri Subway,Andheri (East), MUMBAI,Maharashtra, India 400069

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