DigiCall Teleservices Private Limited Hiring B.Tech/B.E, MBA/PGDM freshers 2016 for Quality Analyst at Bangalore

B.Tech/B.E, MBA/PGDM Fresher’s required for the position Quality Analyst in DigiCall Teleservices Private Limited at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. DigiCall Teleservices Private Limited Hiring B.Tech/B.E, MBA/PGDM freshers 2016 for Quality Analyst at Bangalore. Candidates who have completed B.Tech/B.E, MBA/PGDM can apply for this job from DigiCall Teleservices Private Limited.

Job Details:

Company Name: DigiCall Teleservices Private Limited
Qualification: B.Tech/B.E, MBA/PGDM
Job Post Name: Quality Analyst
Experience: 0 – 1 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: 5

Job Description:

To Monitor calls/ transactions and provide feedback on areas of improvement and strength
To Work with Ops and training dept. Certify OJT agents and give constructive feedback on agent performance as well
Agent performance improvement activities: Regular Briefings/ Call listening sessions
Help the new hires speed up the learning curve
Periodically conduct audits on the performance of new hires
Coach tenured and OJT agents on new and existing processes
Conduct Calibrations (Internal and with Operations)
Prepare reports in line with the process requirements
Being part of the projects undertaken for process improvements
Login and take calls based on the business requirement
Do a detailed process audits/ RCA

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

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