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Dell hiring Client Technical Support Associate – August 31, 2014

Provides support in the inbound or outbound call center. Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.

      • Solves Customer Issues on any product- mostly in warranty XPS Systems
      • Routes customers when appropriate to proper support queues
      • Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
      • Responsible for regular adjustments that contribute business metric goals
      • Excels at tolerance for processes and people
      • Solves problems for customer’s with challenging expectations (often escalated or irate)
      • Solves problems consistently and completely with minimum supervision
      • Responsible for working to share strengths with peers
      • Excels at recognizing internal and external customer’s needs and expectations

Candidate requirement:

      • Should be open to work in night shifts in a 24×7 environment.
      • Should have excellent communication skills in English.
      • Should be open to relocate to Hyderabad

Educational Qualification:

      • Minimum Graduates in any stream. (10+2+3)
      • Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience.

Desired Profile:

      • 1-3 years of relevant technical troubleshooting experience.
      • Candidates with technical qualification ( B.tech/ BE with Computer Science and IT)

QUALIFICATION CRITERIA

Experience             : 1- 3 Years
Salary                      : Not specified
Job Location          : Hyderabad
Qualification           : Any Degree

COMPANY DETAILS

Company Name      : Dell
Company Address : NA
Company Profile    : Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Click Here to Apply
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Dell hiring Client Technical Support Associate – August 08, 2014

Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.

      • Responsible for EWS, Total solutions, YTT and In warranty extension sales.
      • Performs work in accordance to standardized policies and procedures.
      • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
      • Documents problems in the support solution database for diagnostics and solution implementation.
      • Ensure proper escalation procedures are followed.
      • Responsible for customer satisfaction through effective handling of customer problems.
      • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

      • 1 to 3 years of relevant work experience required.
      • Graduate or Undergrad with 1 year of International Call Center Voice experience
      • Should be willing to work in shifts in a 24 x7 work environment
      • Should be residing within Transport Boundaries
      • Excellent telephone soft skills & thorough telephone functional skills
      • Ability to handle stressful situations.
      • Ability to deal professionally with irate customers.

Preferences

      •  Good Knowledge of PC Hardware/Software for desktop & portable systems
      •  Any relevant Certification/Technical Qualification

QUALIFICATION CRITERIA

Experience             : 1- 3 Years
Salary                      : Not specified
Job Location          : Delhi / Gurgaon
Qualification           : Any Degree

COMPANY DETAILS

Company Name      : Dell
Company Address : NA
Company Profile    : Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Click Here to Apply

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