Troubleshooting of Dell laptops. Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
-Diagnosis & resolving of the hardware problems and troubleshooting..
-Verifies warranty entitlement and determines appropriate action.
-Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
-Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services
-Should be open to work in rotational / night shifts in a 24×7 environment.
-Should have excellent communication skills in English.
-Minimum Graduate in any stream. (10+2+3)
-Any Undergraduate with at least 6 months of international call center /18 months of domestic call center / 24 months of any other work experience.
HOW TO APPLY:
Walk in directly to our office between 11.00 am to 3.00 pm (Monday to Friday) with an updated copy of resume and a recent colored passport sized photograph at the below mentioned address:
Experience : 0 to 4 yrs
Salary : Not specified
Job Location : Gurgaon
Qualification : Any Graduate
Company Name : Dell International Services India Private Limited
Company Address : NA
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Walkin Date : 23rd July to 25th July 2014
Time : 11.00 am to 3.00 pm
Walkin Address : Vipul Tech Square, Opposite Central Park, Sector Road, Sector-43, Gurgaon – 122002, Haryana