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Dell International Services Walk-In Any Graduate freshers 2015 for Customer care – ANZ Process at Bangalore

Dell International Services India Private Limited Walk-in interview for fresher’s on 18th June – 19th June 2015 for Customer Care at Bangalore. Any Graduate graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Dell International Services Walk-In Any Graduate freshers 2015 for Customer care – ANZ Process at Bangalore. Candidates who have completed Any Graduate can apply for this job from Dell International Services India Private Limited.

Job Details:

Company Name: Dell International Services India Private Limited
Qualification: Any Graduate
Job Post Name: Customer Care – ANZ Process
Experience: 0 – 1 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: 10
Website: http://www.dell.com

Job Description:

Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
Salary: Not Disclosed by Recruiter

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Walk-In Venue Details:

Walk-In Date :- 18th June – 19th June 2015.
Walk-In Time :- 12 PM

Walk-In Address:- Divyashree Greens, Survey # 12/1, 12/2A ,Challaghata village, Varthur Hobli, KormanglaInner Ring Road,BANGALORE,Karnataka,India 560036

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