Troubleshooting of dell laptops. Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting..
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Minimum Graduates in any stream. (10+2+3)
Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply
Interested candidates can walk In with a copy of resume and a photo id proof.
Experience : 0 – 2 yrs
Salary : 3,00,000 – 4,00,000 PA
Job Location : Delhi/NCR, Delhi, Gurgaon, Noida
Qualification : BE/B.Tech, B Sc, BBA, B com, BA, B Sc,
Company Name : Dell International Services India Private Limited
Company Address : NA
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Walkin Date : 24th November’14 (Monday)
Walkin Address : Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector-43, Gurgaon – 122002, Haryana