closepop
closepop

Dell International Services hiring System Support Associate

Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3. Daily monitoring and assignment of the Request Managements along with SLA monitoring.

-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
– Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.

Desired Skills:
-Must have good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage

QUALIFICATION CRITERIA

Experience             : 0 to 1 yrs
Salary                      : Not specified
Job Location          : Delhi/NCR
Qualification           : BE/B.Tech

COMPANY DETAILS

Company Name      : Dell International Services India Private Limited
Company Address : NA
Company Profile    : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Click here to Apply
Submit Your Resume to Fresherslive
Similar Jobs
Bureau of Energy Efficiency
Indian Coast Guard
Indian Army
GAIL India Limited
HDFC LIFE
Odisha Sub Ordinate Staff Selection Commission
Bank of Maharashtra
National Highways Authority of India
Kolkata Municipal Service Commission
Indian Air Force
Employees State Insurance Corporation
Electronics Corporation of India Limited
Oil and Natural Gas Corporation Limited
Prasar Bharati
Defence Research and Development Organisation
Oriental Bank of Commerce
Broadcast Engineering Consultants India Limited
Karnataka State Police
Election Commission of India
Rail India Technical and Economic Service
Nuclear Power Corporation of India