Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3. Daily monitoring and assignment of the Request Managements along with SLA monitoring.
-Working closely with Service Managers on trending reports for various customers.
-Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
-Understanding the basic ITIL framework and adherence.
– Contributes to own or closely related teams through quality and efficiency of own work.
-Applies communication skills to provide service, coordinate information and collaborate with others.
-Listens and asks questions to solicit feedback to understand needs and provide service.
-May communicate sensitive and confidential information.
-Regularly interacts with customers and first line leadership.
-Must have good communication skills
-Should be a team player
-Should be willing to take initiatives and responsibilities for better coordination and efficiency
-Knowledge of ITIL will be an added advantage
Experience : 0 to 1 yrs
Salary : Not specified
Job Location : Delhi/NCR
Qualification : BE/B.Tech
Company Name : Dell International Services India Private Limited
Company Address : NA
Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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08-12-2016 , 09-12-2016