Any Graduate Fresher’s required for the position Technical Support Associate in Dell International Services India Private Limited at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Dell International Services India Private Limited Hiring Any Graduate freshers 2016 for Technical Support Associate at Bangalore. Candidates who have completed Any Graduate can apply for this job from Dell International Services India Private Limited.
Company Name: Dell International Services India Private Limited
Qualification: Any Graduate
Job Post Name: Technical Support Associate
Experience: 0 – 3 yrs
Job Location: Bangalore
Salary: 3,00,000 – 5,00,000 P.A
Total No of Vacancy: 10
Role & Responsibilities :-
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Candidate requirement :-
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should have strong technical skills
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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