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Dell International Services India Private Limited Hiring Any Graduate, Any Post Graduate freshers 2016 for Tech Supp Associate at Bangalore

Any Graduate, Any Post Graduate Fresher’s required for the position Tech Supp Associate in Dell International Services India Private Limited at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.

Dell International Services India Private Limited Hiring Any Graduate, Any Post Graduate freshers 2016 for Tech Supp Associate at Bangalore. Candidates who have completed Any Graduate, Any Post Graduate can apply for this job from Dell International Services India Private Limited.

Key Highlight About the Recruitment Notification:
Company Name Dell International Services India Private Limited
Vacancy Name Tech Supp Associate
Education Requirement Any Graduate, Any Post Graduate
Experience 0 – 5 yrs
Job Location Bangalore
Salary NA
Total No Of Vacancy 30
Company Website http://www.dell.com

Eligibility & Details:
Tech Supp Associate:

Candidates can Get the Tech Supp Associate Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Tech Supp Associate
Total Vacancy: 30
Education required: Any Graduate, Any Post Graduate
Job Description:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dells product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current Dell customers.
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.
  • Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations.
  • Understands the implications of actions and decisions within work area and across teams.
  • Resolves complex issues escalated from less- experienced team members.
Candidate Profile :

  • Graduates freshers can apply
  • Under Graduates & Post graduates with min 1 yr into call center or 2 yrs into other domain can apply
  • Excellent communication
  • Strong leadership behavior and drive for results.
  • Excellent telephonic & E-mail communication skills.
  • Experienced verbal and written communication skills.
  • Strong resolving skills & ability to take the ownership and resolve issues
  • Well-developed problem solving skills
  • Goal/Career oriented and self-motivated
  • Able to work under pressure with minimum supervision.
Last Date to Apply Online : 05 Nov 2016
Company Profile :

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all yearsí mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
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