Any Graduate Fresher’s required for the position Customer Care Associate in Dell International Services India Private Limited at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Dell International Services Hiring Any Graduate freshers 2015 for Customer Care Associate at Bangalore. Candidates who have completed Any Graduate can apply for this job from Dell International Services India Private Limited.
Company Name: Dell International Services India Private Limited
Qualification: Any Graduate
Job Post Name: Customer Care Associate
Experience: 0 – 1 yrs
Job Location: Bangalore
Total No of Vacancy: NA
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer’s complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
Fully responsible for Customer Satisfaction and feedback for improvement.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge
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