Candidate should possess Any degree from a recognised university. Associates degree, technical college or some college course work preferred. Good communication skills
Should be a team player
Should be willing to take initiatives and responsibilities for better coordination and efficiency
Knowledge of ITIL will be an added advantage
Daily monitoring and assignment of Incident Management queues for OPAS V2 & OPAS V3.
Daily monitoring and assignment of the Request Managements along with SLA monitoring.
Working closely with Service Managers on trending reports for various customers.
Ensuring the incidents do not have any SLA breaches and are handled according to documentation.
Understanding the basic ITIL framework and adherence.
Contributes to own or closely related teams through quality and efficiency of own work.
Applies communication skills to provide service, coordinate information and collaborate with others.
Listens and asks questions to solicit feedback to understand needs and provide service.
May communicate sensitive and confidential information.
Experience : 0-2 Years
Salary : Not specified
Job Location : Noida
Qualification : BE/B.Tech, ME, MCA
Company Name : Dell
Company Address : NA
Company Profile : Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
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