Any Graduate Fresher’s required for the position Enterprise Tech Supp Sr. Associate in Dell at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Dell Hiring Any Graduate freshers 2016 for Tech Supp Associate at Bangalore. Candidates who have completed Any Graduate can apply for this job from Dell International Services India Private Limited.
Company Name: Dell International Services India Private Limited
Qualification: Any Graduate
Job Post Name: Enterprise Tech Supp Sr. Associate
Experience: 0 – 2 yrs
Job Location: Bangalore
Total No of Vacancy: NA
Responsible for providing technical support across Dell SonicWALL product lines via Phone/ Chat & Emails in 24x7x365 days environment.
This role involves an individual to work only in night shifts.
Assist customers with deployment of SonicWALL network security products like Firewall/ IPS and VPN solutions.
Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line.
Owns customer issues from beginning to resolution
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/ contacts.
Advises/ educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
Willing to work in 24×7 environment in night shifts only.
Good understanding of Security, LAN/ WAN topologies and technologies.
In- depth knowledge of OSI Model, TCP/ IP, Network Security basics, Routing, Switching.
Bachelor’s degree in Computer Science/ Information Sciences/ Electronic & Communications Engineering
0 – 2 years networking and network security support experience with solid understanding of LAN/ WAN topologies and technologies
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all years’ mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge
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