BE/B.Tech, BCA, B Sc, B Com, BA, BBA, B Ed, B.Arch, B.Pharma, BHM Fresher’s required for the position Client Technical Support Associate in Dell International Services India Private Limited at Hyderabad / Secunderabad. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Dell Hiring BE/B.Tech, BCA, B Sc, B Com, BA, BBA freshers 2015 for Client Technical Support Associate at Hyderabad / Secunderabad. Candidates who have completed BE/B.Tech, BCA, B Sc, B Com, BA, BBA can apply for this job from Dell International Services India Private Limited
Company Name: Dell International Services India Private Limited
Qualification: BE/B.Tech, BCA, B Sc, B Com, BA, BBA, B Ed, B.Arch, B.Pharma, BHM
Job Post Name: Client Technical Support Associate
Experience: 0 – 5 yrs
Job Location: Hyderabad / Secunderabad
Salary: 2,00,000 – 5,00,000 P.A
Total No of Vacancy: NA
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Provides support in the inbound or outbound call center
Solves Customer Issues on any product- mostly in warranty XPS Systems
Routes customers when appropriate to proper support queues
Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
Responsible for regular adjustments that contribute business metric goals
Excels at tolerance for processes and people
Solves problems for customers with challenging expectations (often escalated or irate)
Should be open to work in night shifts in a 24×7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Hyderabad
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience full time experience.
1-3 years of relevant technical troubleshooting experience.
Candidates with technical qualification ( B.tech/ BE with Computer Science and IT)
Interested candidates can walk In with a copy of resume and a photo id proof.
Technical and HR Interview
Document Required (Original and Photocopies):
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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