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Dell Hiring BBA, B Com, BA, B Sc freshers 2015 for Order Management at Hyderabad / Secunderabad

BBA, B Com, BA, B Sc Fresher’s required for the position Order Management in Dell International Services India Private Limited at Hyderabad / Secunderabad. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Dell Hiring BBA, B Com, BA, B Sc freshers 2015 for Order Management at Hyderabad / Secunderabad. Candidates who have completed BBA, B Com, BA, B Sc can apply for this job from Dell International Services India Private Limited.

Job Details:

Company Name: Dell International Services India Private Limited
Qualification: BBA, B Com, BA, B Sc
Job Post Name: Order Management
Experience: 0 – 0 yrs
Job Location: Hyderabad / Secunderabad
Salary: NA
Total No of Vacancy: NA
Website: http://www.dell.com

Job Description:

Dependable attendance is a requirement of the job
Daily handling of All Distressed Orders.
Managing the Emails from Customers /Sales & other Internal Dell teams
Manage the SLA s of EMAIL queue.
Be the point of contact (POC) for managing/driving open/multiple contact queries for Sales/Carriers
Performance Goals communicated by Management from time to time
Attempt to clear work queues every hour/day and ensure they are at 0 at the end of the shift
Ensure on time attendance and no NCNS
Ensure 100% compliance with agreed P & P
Identify Opportunity areas of Improvement and Drive Business Improvement Projects

Candidate requirement:

Demonstrate respectful conduct with customer and all Dell employees
Strong communication skills – verbal & written

skills in Excel:

Customer centric and should possess analytical & logical reasoning skills.
Ability to work under pressure, dealing with ambiguous situations.
Above all work with integrity in driving results
Adheres to company policies and procedures
Educational Qualification:
Graduate in any stream. (10+2+3) (B.Tech/ M.Tech / MCA are not eligible)

Preferences:

o Flexible to work in night shifts
o Telephone etiquette skills and ability to articulate and simplify customer issues and solution.
o Complex problem solving skills.
o Active listening & negotiation skills

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume

Company Profile:

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

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