Any Degree Fresher’s required for the position Customer Care Associate in Dell at Hyderabad. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Dell Hiring Any Degree freshers 2015 for Customer Care Associate at Hyderabad. Candidates who have completed Any Degree can apply for this job from Dell.
Company Name: Dell
Qualification: Any Degree
Job Post Name: Customer Care Associate
Job Location: Hyderabad
Total No of Vacancy: NA
Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dell’s product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Monitors and tracks issues to ensure accurate resolution.
May be involved in revenue generation activities with current Dell customers.
Responsible for selling a defined set of products and services
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
Fields inbound contacts (voice/email, etc.) for both internal and external customers.
Responsible for pre-sales and/or post-sales service to customers.
Candidate should possess Any 2015 Fresher who has graduated from a regular 3 years course from a recognized University or Institution.
Strong telephone etiquette skills.
Experienced verbal and written communication skills.
Good knowledge of Dell products, customer service, policies and procedures.
May require advanced industry/ internal certifications applicable to role.
Begin to develop Sales skills
Solid computer skills.
Complex problem solving skills.
Ability to articulate and simplify customer issues and solution.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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