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CSS CORP Pvt.Ltd Walk-In Any Graduate freshers 2016 for IT Helpdesk Engineers at Bangalore

CSS CORP Pvt.Ltd Walk-in interview for fresher’s on 4th to 5th August 2016 for IT Helpdesk Engineers at Bangalore. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. CSS CORP Pvt.Ltd Walk-In Any Graduate freshers 2016 for IT Helpdesk Engineers at Bangalore. Candidates who have completed Any Graduate can apply for this job from CSS CORP Pvt.Ltd.

Job Details:

Company Name: CSS CORP Pvt.Ltd
Qualification: Any Graduate
Job Post Name: IT Helpdesk Engineers
Experience: 0 – 2 year
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA
Website: http://www.CSSCORP.com

Job Description:

Responsibilities :-
Dealing with incoming calls in a professional, courteous manner over the phone and via email
Taking ownership of the calls and managing them in a logical and methodical manner
Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process
Conducting full and thorough diagnostics with users to enable first call resolution
Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate
Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving problems to the customers satisfaction.

Candidate Profile:

Customer-focused and Excellent Communication skills. Able to articulate and speak with clear voice
Thorough knowledge of troubleshooting remote access issues
Diplomatic and must have interpersonal skills and should be able to understand the businesss objectives
Able to understand and accept that the Customers issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
Keen interest in networking and WAN technology
Must be able to demonstrate a customer first approach to support
Ability to liaise and communicate confidently and professionally with the customer representatives at all levels
Natural aptitude for troubleshooting and problem solving
Highly organized and able to work on own initiative to complete the range of tasks required
Flexible and willing to work outside core business hours as required
6 12 months experience in a helpdesk or technical support environment

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, help customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100+ customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers. Our three lines of business include Tech support, infra support & carrier and network support. Technology support is in our DNA With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. From home devices, whether its enterprise or consumer, datacenters, applications and desktops to services, we have built our reputation on delivering stellar customer experiences. Because we chart the right support strategy, deploy the right processes and technology to enable it, and then execute impeccably – every day and every interaction.

Check the Latest Interview Questions of CSS CORP Pvt.Ltd here 

 

Walk-In Venue Details:

Walk-In Date :- 4th to 5th August 2016
Walk-In Time :- 11 AM – 8 PM

Walk-In Address:- B-14 MEPZ SEZ, Tambaram Sanatorium, Chennai.

Register here

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