Any Graduate Fresher’s required for the position Associate Customer Support in CSC India Pvt Ltd at Noida. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. CSC India Pvt Ltd Hiring Any Graduate freshers 2016 for SAssociate Customer Support at Noida. Candidates who have completed Any Graduate can apply for this job from CSC India Pvt Ltd.
Company Name: CSC India Pvt Ltd
Qualification: Any Graduate
Job Post Name: Associate Customer Support
Experience: 0 – 2 Years
Job Location: Noida
Total No of Vacancy: NA
Exp: 0-2 Yrs experience in Desktop and laptop related troubleshooting
Candidates with MCSE Certification will be preferred
Certification in ITIL
Ability to work in 24/7 shift Environment
Experience in working on Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
Validating the closure
Job Profile/Key Responsibilities
As part of this role, person is required to provide 24X7 support on service desk responsibilities
Providing L1/1.5 assistance to the client users
He/she would also need to create incidents from the emails received from the users
Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
Provide basic level troubleshooting on Windows 7 and XP machines
He/she should have experience on desktop and windows application troubleshooting
He/she would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource would need to support more than one account
Knowledge on MCSE/MCSA will be an added advantage
He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
He/she should have working knowledge on Remedy (primarily Incident Management)
He/she is required to have good communication skills both verbal and written
He/she should be able to quantify the impact of application problems. And then should be able to
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
CSC India Pvt. Ltd., Founded in 1959, CSC is a leading global IT Services company. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design, integration, IT, applications software development, web application hosting management and technology consulting and Business Process Outsourcing (BPO). With more than 90000 employees worldwide, CSC’s revenue exceeds $ 15.0 billion. The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients and improve operations. CSC leads with an informed point of view while still offering client choice. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. Global teams of CSC for the product led services, infrastructure services and application services are now based in India, making it the 3rd largest location for CSC worldwide. CSC processes in India conforms to SEI CMM level 5, BS7799 and BSI5000 standards. The company trades on the New York Stock Exchange under the symbol ‘CSC’. CSC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.
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