B.E/B.Tech/M.E/M.Tech/MCA Fresher’s required for the position Associate Customer Support in CSC Corporation at Noida. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.CSC Corporation Hiring B.E/B.Tech/M.E/M.Tech/MCA freshers 2015 for Associate Customer Support at Noida. Candidates who have completed B.E/B.Tech/M.E/M.Tech/MCA can apply for this job from CSC Corporation.
Company Name: CSC Corporation
Job Post Name: Associate Customer Support
Experience: 0-2 Years
Job Location: Noida
Total No of Vacancy: NA
As part of this role, person is required to provide 24X7 support on service desk responsibilities
Providing L1/1.5 assistance to the client users
He/she would also need to create incidents from the emails received from the users
Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
Provide basic level troubleshooting on Windows 7 and XP machines
He/she should have experience on desktop and windows application troubleshooting
He/she would also be required to route unresolvable issues to next level of support
Working on a leveraged model the resource would need to support more than one account
Knowledge on MCSE/MCSA will be an added advantage
He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
Should possess ITIL lifecycle understanding
He/she should have working knowledge on Remedy (primarily Incident Management)
He/she is required to have good communication skills – both verbal and written
He/she should be able to quantify the impact of application problems. And then should be able to provide solutions
Candidate should possess B.E/B.Tech/M.E/M.Tech/MCA from a recognized university or institution.
0-2 Yrs experience in Desktop and laptop related troubleshooting
Candidates with MCSE Certification will be preferred
Certification in ITIL
Ability to work in 24/7 shift Environment
Experience in working on Remedy.
Experience in Semi tech/ISP troubleshooting.
Excellent Communication Skills
Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
CSC is a global leader of next-generation information technology (IT) services and solutions. Our mission is to enable superior returns on clients’ technology investments through best-in-class industry solutions, domain expertise and global scale.In addition to our headquarters in Falls Church, Virginia, USA, and with major offices across the globe, our 70,000 professionals serve clients in more than 70 countries.
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