CouponDunia Hiring Any Graduate, Any Postgraduate freshers 2015 for Executive at Mumbai. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from CouponDunia.
Company Name: CouponDunia
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Executive
Experience: 0 – 1 yrs
Job Location: Mumbai
Salary: 2,00,000 – 2,50,000 P.A
Industry: Internet / Ecommerce
As a Customer Support Executive you will be the voice of CouponDunia when it comes to resolving or handling customer complaints or queries that come in for our recently launched mobile app. Considering how critical this position is, we are looking for someone who writes brilliantly and is patient enough while dealing with customers.
- Respond to customer queries over email about different offers, technical errors (if any) and other general queries
- Solicit feedback to improve service and respond to customer requests regarding service/assistance
- Investigate and creatively resolve problems up to the satisfaction of the customer
- Document customer trouble reports and escalate according to established processes within the company
- Candidate must be a graduate with excellent written English skills with good English Grammar
- Ability to write in simple yet attractive fashion, which would be easy to understand
- Ability to manage difficult customer situations and remain patient and polite in responding to them on the email
- Willing to work in a startup environment
- Only those candidates who can join us within 10 days shall be considered for this profile.
- Aptitude Test
- Technical and HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
CouponDunia is India’s leading discount discovery platform for online shoppers. We receive more than 2 million visits a month and power 500 crores of sales a year for our partner merchants. We work with over 1600+ online merchants all over India to help users find the best coupons, sales, deals, and offers available. Our audience trusts us to help them save money while shopping. Recently, we were acquired by the Times Group, which has further strengthened our nationwide appeal.
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04-12-2016 , 05-12-2016