Its a program which provides resolution to customers queries through chatting. The offline work includes auditing customers bill correction, making corrections on the customers accounts, addressing customers
concern sent through Faxes, completes orders and requests placed online.
Must possess procedure driven judgment in order to find the best solution to an issue
Its also Involves Upselling of Products via Chat
Must possess excellent PC and key-boarding skills
Experience : 0 to 5 yrs
Salary : INR 1,75,000 – 2,50,000 PA
Job Location : Bangalore
Qualification : Any Graduate
Company Name : CONVERGYS India Services Pvt Ltd
Company Address : NA
Company Profile : Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied.
Walkin Date : 27th October to 24th November 2014
Time : 12 noon till 4pm
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21-01-2017 , 22-01-2017