Its a Chat Process. Its a program which provides resolution to customers queries through chatting. The offline work includes auditing customers bill correction, making corrections on the customers accounts, addressing customers concern sent through Faxes, completes orders and requests placed online.
Must possess procedure driven judgment in order to find the best solution to an issue
Its also Involves Upselling of Products via Chat
Must possess excellent PC and key-boarding skills
Desired Candidate Profile
Grad fresher or experienced. No B.E, B.Tech Fresher. 10+2 or 10+3 with minimum of 6 months of experience
People with prior chat experience are preferred!
Should have minimum of 25 WPM in typing
Willing to work in rotational Shifts
Joining on 22nd Sep 2014
Interested Candidates please walk-in to the company directly between 12 noon till 4pm on weekdays
Experience : 0 to 5 yrs
Salary : INR 1,75,000 – 2,50,000 PA
Job Location : Bangalore
Qualification : Any Graduate
Company Name : CONVERGYS India Services Pvt Ltd
Company Address : NA
Company Profile : Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune’s “Top 50” companies globally o Has been awarded Fortune’s Most Admired Company for 9 consecutive years o Has 125,000+ employees across 75 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of “Rocking” talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai & Bangalore.
Walkin Date : 8th September to 20th September
Time : 12 PM
Walkin Address : CONVERGYS India Services Pvt Ltd, 55, Divyasree Towers, Bannerghatta Main Road, Bangalore, Karnataka BANGALORE, Karnataka, India
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23-01-2017 , 24-01-2017