CONVERGYS India Services Pvt Ltd Hiring BE/B.Tech freshers 2016 for Technical Support at Bangalore

BE/B.Tech Fresher’s required for the position Technical Support in CONVERGYS India Services Pvt Ltd at Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. CONVERGYS India Services Pvt Ltd Hiring BE/B.Tech freshers 2016 for Technical Support at Bangalore. Candidates who have completed BE/B.Tech can apply for this job from CONVERGYS India Services Pvt Ltd.

Job Details:

Company Name: CONVERGYS India Services Pvt Ltd
Qualification: BE/B.Tech
Job Post Name: Technical Support
Experience: 0 – 1 yrs
Job Location: Bangalore
Salary: NA
Total No of Vacancy: NA

Job Description:

Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Candidate Profile:

Educational Background :-
Graduate Fresher (BE/BTECH Fresher can also apply)
Under graduates Freshers/Experienced can also apply

Computer/Typing Skills :-
Knowledgeable in basic computer operations, Microsoft Operating System
At least a typing speed of 20 wpm
Familiar with different MS Office applications

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

CONVERGYS India Services Pvt Ltd, Sohna Road Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune”s ‘Top 50’ companies globally o Has been awarded Fortune”s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of ‘Rocking’ talent who work out of 6 locations – 3 in Gurgaon, and in Pune, Mumbai.

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