CONVERGYS India Services Pvt Ltd Hiring Any Graduate freshers 2016 for Custome Support Executive at Pune

Inbound Customer Service :

• Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
• Support customers across Telecommunication, Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.

Candidate Profile: Education and Experience

• College Graduates- (any stream) Fresher or Experienced or undergraduates Fresher
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Ability and willingness to learn.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure

Eligibility Criteria:

• Undergraduate or Graduate fresher can also apply
• BE/Btech freshers are not eligible

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.