on 07/01/2017, CONVERGYS India Services Private Limited Walk-in interview for freshers for Technical Support Associate. Any Graduate candidates can attend the walk-in interview for the Technical Support Associate. Grab the great job opportunity to start your career as fresher. Before attend the walk-in interview, Candidates should go through the Job Profile, Qualification, Job Description etc., clearly given below.
CONVERGYS India Services Private Limited Walk-in Any Graduate freshers 2017 for Technical Support Associate. CONVERGYS India Services Private Limited plans to recruit Any Graduate candidates for the post of Technical Support Associate.
Key Highlight About the Recruitment Notification:
||CONVERGYS India Services Private Limited
||Technical Support Associate
||0 – 5 yrs
||Rs.2,00,000 – 3,75,000 P.A
|Total No Of Vacancy
| Walk-In Date
||Convergys India Services Pvt. Ltd, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007.
Eligibility & Details:
Technical Support Associate:
Candidates can Get the Technical Support Associate Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.
|Post Name: Technical Support Associate
|Total Vacancy: 10
|Education required: Any Graduate
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Imaging products.
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
- Strong Customer Focus
- Delivers a positive customer experience according to Process standards.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Monitors and tracks issues to ensure accurate resolution.
- When needed, distributes pertinent customer information cross-functionally to ensure smooth case ownership transitions.
- Strong customer service skills to deliver a low-effort support experience
Technical Problem Solving Aptitude:
- Responds to customer technical problems/issues related to hardware and networking via e-mail/chat, online, social media and phone.
- Knowledge on how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Identifies, researches and provides input on unique or recurring customer problems.
- Escalates more complex customer technical issues to senior level support.
- May be involved in revenue generation activities with current Clients customers.
|Candidate Profile :
- College Graduates (any stream) Fresher or Experienced or undergraduates with 1 year experience
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Ability and willingness to learn.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- BE/Btech any Tech fresher with GOOD COMMUNICATION can apply
- Should have Advanced Computer knowledge.
|Venue: Convergys India Services Pvt. Ltd, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007.
|Walk-In Time :10 AM
|Company Profile :
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
- Aptitude Test
- Technical and HR Interview
Document Required (Original And photo Copies) :
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
Walk-In Date :07/01/2017
Walk-In Address:- Convergys India Services Pvt. Ltd, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007.