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CONVERGYS India Services Hiring Any Graduate freshers 2015 for Technical Support Associate I / Technical Support Associate II at Delhi, Gurgaon

Any Graduate Fresher’s required for the position Technical Support Associate I / Technical Support Associate II in CONVERGYS India Services Pvt Ltd at Delhi, Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. CONVERGYS India Services Hiring Any Graduate freshers 2015 for Technical Support Associate I / Technical Support Associate II at Delhi, Gurgaon. Candidates who have completed Any Graduate can apply for this job from CONVERGYS India Services Pvt Ltd.

Job Details:

Company Name: CONVERGYS India Services Pvt Ltd
Qualification: Any Graduate
Job Post Name: Technical Support Associate I / Technical Support Associate II
Experience: 0 – 1 yrs
Job Location: Delhi, Gurgaon
Salary: NA
Total No of Vacancy: NA

Job Description:

Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of resolving routine problems with products or services like Internet, DTH, Desktop, laptop and Printers.

Roles & Responsibilities:

Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot Customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Candidate Profile:-

Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months International Calling Experience.
BE/B. Tech Fresher are not eligible.
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Salary up to 26,000 & attractive Incentives amount.

Additional Benefits:-

Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Term life insurance worth 3.62 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.

Selection/Interview process:

Aptitude Test
Technical and HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs

Company Profile:

CONVERGYS India Services Pvt Ltd, Sohna Road Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied.

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