Any Graduate Fresher’s required for the position Customer Service Representative in Convergys at Pune. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information.Convergys Hiring Any Graduate freshers 2015 for Customer Service Representative at Pune. Candidates who have completed Any Graduate can apply for this job from Convergys.
Company Name: Convergys
Qualification: Any Graduate
Job Post Name: Customer Service Representative
Job Location: Pune
Total No of Vacancy: NA
1. Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
2. Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
3. Meet customer requirements through first contact resolution.
4. Work in a 24×7 work environment; rotational /night shifts and no fixed weekly offs.
5. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
6. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
7. Listen attentively to customer needs and concerns; demonstrate empathy.
8. Confirm customer understanding of the solution and provide additional customer education as needed.
9. Prepare complete and accurate work and update customer file.
1. College Graduates– Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
2. Should have excellent communication and English speaking skills
3. Knowledge of basic computer operations.
4. Ability to learn.
5. Courteous with strong customer service orientation.
6. Dependable with proficient attention to detail.
7. Good listening and responding skills.
8. Should be willing to take up challenges and go extra mile to perform work responsibilities
9. Should have great interpersonal skills and ability to perform under pressure
10. Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
11. Should not be pursuing any regular course/educational program which may conflict with the work timings
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
At Convergys, our clients and employees know why we’ve become a global leader in relationship management. Our solutions drive more value from our clients’ relationships with their customers in more than 70 countries.
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