Concentrix Daksh Services India Private Limited Walk-in interview for fresher’s on 30th July – 5th August 2016 for Associate/Senior Associate -(NonTechnical) at Gurgaon. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Concentrix Daksh Services India Private Limited Walk-In Any Graduate freshers 2016 for Associate/Senior Associate -(NonTechnical) at Gurgaon. Candidates who have completed Any Graduate can apply for this job from Concentrix Daksh Services India Private Limited.
Company Name: Concentrix Daksh Services India Private Limited
Qualification: Any Graduate
Job Post Name: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 5 yrs
Job Location: Gurgaon
Salary: 2,00,000 – 4,00,000 P.A
Total No of Vacancy: NA
Roles & Responsibilities :-
Responsible for team mentoring.
Keep track of schedule adherence. Providing real time Floor Support to agents taking calls
Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
Taking regular sessions briefing mentees on critical issues affecting process as and when directed.
Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
Contributing in offering recommendations for process product improvement to the Delivery Manager.
Taking regular pre and post shift huddles discussing high and low pointers.
Providing Floor support to agents and providing other assistance as the Backup for the Team Leader
Strong knowledge of Operating Systems (e.g. Current Windows OS) should have knowledge of basic technical issue (no boot, no internet, Wi-Fi connectivity etc.)
Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
Ability to communicate and resolve issues that affect Performance Criteria
Ability to share operational improvement and take action with other teams
Ability to manage projects to improve employee performance
Ability to handle escalations from employees on their team
Ability to escalate issues to their supervisor or other internal departments
Ability to lead employees on their team to perform as per the laid out process and procedures
Demonstrated language fluency in English
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
Walk-In Venue Details:
Walk-In Date :- 30th July – 5th August 2016
Walk-In Time :- 1 PM
Walk-In Address:- Concentrix, Building 14, Tower C, 16th Floor, Gurgaon, Near Phase 3 Rapid metro Station.