Any Graduate, Any Postgraduate Fresher’s required for the position Lead – Voice & Accent in Concentrix Daksh Services India Private Limited at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Concentrix Daksh Services India Private Limited Hiring Any Graduate, Any Postgraduate freshers 2016 for Lead – Voice & Accent at Gurgaon. Candidates who have completed Any Graduate, Any Postgraduate can apply for this job from Concentrix Daksh Services India Private Limited.
Company Name: Concentrix Daksh Services India Private Limited
Qualification: Any Graduate, Any Postgraduate
Job Post Name: Lead – Voice & Accent
Experience: 0 – 1 yrs
Job Location: Gurgaon
Total No of Vacancy: NA
Roles & Responsibilities :-
Create modules and presentations on soft skills and cultural awareness.
Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters.
Provides Coaching & Feedback to enhance agent performance.
Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.
Analyze the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Keep the reps updated on new process changes/updates, improvement initiatives.
Conduct Compliance, Communication & Process Awareness sessions for new hires.
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings etc.
Handle People and Product Escalations.
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.
Freshers can apply
General and Specific skills:
Customer Service Attitude.
Compliance Knowledge & Orientation.
Conflict resolution skills.
Some basic understanding of Audit & Coaching process.
Technical knowledge of English communication – intonation, syllables, punctuation etc.
Presentation, Feedback & Coaching skills.
Analytical bend of mind.
Good Knowledge of MS Office with excellent knowledge of Power Point.
Knowledge of e-learning software like Articulate, Captivate will be an added advantage.
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Concentrix, a wholly owned subsidiary of SYNNEX Corporation, is a Top 10 global leader in customer engagement, technology and process innovation. We provide industry leading scale and delivery reach, deep domain expertise, advanced analytics, and innovative technology platform solutions which enhance our ability to deliver superior business outcomes and world class customer experience. Our global delivery centres provide world class business services, with over 45,000 staff, speaking over 40 languages, in 50+ cities across 36 countries.
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