B.Tech/B.E, B.Sc, B.A, BCA, MCA Fresher’s required for the position IT Helpdesk in Collabera Technologies Pvt. Ltd at Pune, Bangalore. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. Collabera Technologies Pvt. Ltd Hiring B.Tech/B.E, B.Sc, B.A, BCA, MCA freshers 2016 for IT Helpdesk at Pune, Bangalore. Candidates who have completed B.Tech/B.E, B.Sc, B.A, BCA, MCA can apply for this job from Collabera Technologies Pvt. Ltd.
Company Name: Collabera Technologies Pvt. Ltd
Qualification: B.Tech/B.E, B.Sc, B.A, BCA, MCA
Job Post Name: IT Helpdesk
Experience: 0 – 3 yrs
Job Location: Pune, Bangalore
Salary: 1,75,000 – 2,75,000 P.A
Total No of Vacancy: 25
Job Responsibilities :-
To handle Customers query or problem over phone
Take ownership of all the calls coming into Service Desk
Periodically updating calls/customer as required
Provide timely resolution and effective documentation
Proactive and logical thinking in resolving problems.
Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided.
Candidate should have sound technical knowledge, troubleshooting skills and support experience on following:-
Windows platform in Windows 2000 and Windows XP
Networking, LAN, WAN, Corporate enterprise domain infrastructure environment
Widows Desktop and Server Operating system
Windows Active Directory
Good understanding on the MS Office products such as Word, Excel, Power point etc
Should have at least basic concept knowledge of Citrix/VM Ware/Virtualization, expertise would be added advantage
Should be a very good team player, collaborative, self learner and self motivated
Good understanding of English and good communication skills is must
Should have customer handling skills
Preferably exposure to multi culture environment
Flexibility to work on 24*7 shifts
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
Collabera has been a leader in IT staffing for over 25 years and is one of the largest diversity IT staffing and services firms in the industry. We are known for our high-touch, customer-centric approach, offering our clients unmatched quality, responsiveness and flexibility. We are appreciated by our clients for our streamlined execution, highly efficient service and exceptional talent management that go above and beyond traditional staffing services.
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