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Citibank Walk-In Any Graduate freshers 2016 for Customer Service at Mumbai

Citibank Walk-in interview for fresher’s on 27th April to 13th May 2016 for Customer Service at Mumbai. Any Graduate graduates can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Citibank Walk-In Any Graduate freshers 2016 for Customer Service at Mumbai. Candidates who have completed Any Graduate can apply for this job from Citibank.

Job Details:

Company Name: Citibank
Qualification: Any Graduate
Job Post Name: Customer Service
Experience: 0 – 3 years
Job Location: Mumbai
Salary: NA
Total No of Vacancy: NA
Website: http://www.Citibank.com

Job Description:

EXCELLENT OPPORTUNITY FOR DYNAMIC, STREET SMART CANDIDATES WHO ARE KNOWLEDGEABLE AND ARTICULATE.
MUST POSSESS VERY GOOD COMMUNICATION SKILLS
Applicants should be open for rotational shifts
Handle inbound calls for credit cards and render accurate customer service to Citibank customers.
Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

Responsibilities:

Ensure Customer service excellence by:
Displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Ensuring excellent SLS scores
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/upselling on set products (assets and liabilities products)
Ensuring Process efficiency by achieving set targets of call quality.

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.

Citibank Interview Questions are available here

Walk-In Venue Details:

Walk-In Date :- 27th April to 13th May 2016
Walk-In Time :- 10 AM – 12 PM

Walk-In Address:- Citibank, B7 Building(North Wing), 7th Floor Nirlon Knowledge Park, Next to HUB Mall, Goregaon East, Mumbai-400063

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