Citibank hiring Freshers 2015 Batch – B.Sc, B.Com , Any Postgraduate on at Mumbai

Citibank Hiring B.Sc, B.Com , Any Postgraduate freshers 2015 for Customer Service Executive at Mumbai.  Candidates who have completed B.Sc, B.Com , Any Postgraduate can apply for this job from Citibank.

Job Details:

Company Name: Citibank
Qualification: B.Sc, B.Com , Any Postgraduate
Job Post Name: Customer Service Executive
Experience: 0 – 1 yrs
Job Location: Mumbai
Salary: NA
Industry: Banking / Financial Services / Broking

Job Description:

        1. C04 Project Emerald North America Customer Service Investigations CSU TTS Client Ops Officer
        2. Function/Group: Treasury & Trade Solutions (TTS)
        3. Department: TTS OPERATIONS – North America and LATAM Customer Service

Business/Department Objectives:

Trade Customer Service Investigation team is involved in handling of investigations / Citi Party customer queries/ FI queries related to North America trade transactions covering products like Documentary Letters of credit, Standbys, Bank to Bank Reimbursements, Supplier Finance, Receivable Financing, Payments, Collections and simultaneously following up with other internal teams for timely resolution.

Core Responsibilities:

        1. Team member role
        2. Ensure effective, robust and proactive handling of the Americas and LATAM Operations Trade
        3. Meeting the expectations of the clients on account of quality and turnaround time

Day-to-Day Responsibilities:

        1. Processing of day to day transactions of Trade Finance and Trade Services as per local operating procedures
        2. Delivers as per Service Level Agreement at all times; ensure service quality is maintained
        3. Attending calls and responding to email queries relating to transaction of Trade Services & Finance
        4. Meet required productivity metrics set for the team
        5. Ensure tracking, accurate and timely resolutions of issues and exception raised
        6. Client inquiries are investigated and responded appropriately
        7. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
        8. Monitor emails on transactions and ensure they are actioned promptly as per SLA

Eligibility Criteria:

Bachelors degree (commerce/science stream preferred) with First class

        1. Ability to execute and exceed both internal and customer expectations in a team-oriented operations environment
        2. Ability to work as a team with send site partners
        3. Consistent ability to adapt to process changes quickly and accurately
        4. Strong attention to detail is required to ensure the data privacy of our client information

Process Specific:

        1. Experience in in the processing of Trade Finance or Trade Services products will be an advantage
        2. Preferred Competencies:
        3. Working knowledge of UCP, ISBP and URR will be an advantage
        4. Confidence, self-motivation and plenty of initiative
        5. Strong sense of ownership and accountability for work
        6. Ability to build working relationships with stakeholders
        7. Ability to work in team environment
        8. Enthusiasm and strong desire to work in operations
        9. The candidate should have the flexibility to be cross trained and to work for different Trade processes

Selection/Interview process:

        1. Aptitude Test
        2. Technical and HR Interview

Document Required (Original and Photocopies):

        1. SSC Marksheet
        2. HSC/Diploma Marksheet
        3. Graduation & Post Graduation all years’ mark sheets
        4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
        5. 2 photographs
        6. Resume

Company Profile

Wherever people come together to imagine something, create something, build something, we’re there to help make it real. For over 200 years. Around the world.

Drawing on our global experience and 200-year history, Citi works tirelessly to provide consumers, corporations, governments, and institutions with innovative banking solutions that are simple, creative and responsible. Our goal is to deliver products and services that exceed expectations and help customers confidently achieve their goals today and in the future.

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