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Cisco hiring Customer Support Engineer

• Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision

      •  Solves reported product and network problems
      •  Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
      •  Provides basic systems/product training and intellectual property material
      •  Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services

Desired Skills and Experience

      1. The qualifications and personal skills we are looking for are:
      2.  Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering)
      3.  Minimum 2 years of related experience involving customer exposure element in Security Technologies (for example: Firewall, VPN, IDS, AAA, web/e-mail security)
      4.  Good technical foundation in networking (CCNA equivalent level or above) is required
      5.  Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, network management applications, Microsoft, Linux
      6.  Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
      7.  Passion and demonstrated ability to learn and work in a multicultural team environment
      8.  Ability to drive to achieve goals with limited supervision
      9.  Analytical skills

QUALIFICATION CRITERIA

Experience             : Freshers & Exp
Salary                      : Not specified
Job Location          : Bangalore
Qualification           : Bachelor’s or Master’s Degree

COMPANY DETAILS

Company Name      : Cisco
Company Address : NA
Company Profile    : Cisco seeks TAC Engineers – Customer Support Engineers to join some of the industry’s brightest minds in developing and deploying today’s most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

Click Here to Apply
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