CIK Telecom India Pvt. Ltd Hiring Any Graduate freshers 2016 for Technical Support Representative at Gurgaon

Any Graduate Fresher’s required for the position Technical Support Representative in CIK Telecom India Pvt. Ltd at Gurgaon. Interested and eligible candidates who have strong skill sets on desired profile can apply online for the requirement with the link given below. Find the job description, eligibility criteria, exact venue and interview details for more information. CIK Telecom India Pvt. Ltd Hiring Any Graduate freshers 2016 for Technical Support Representative at Gurgaon. Candidates who have completed Any Graduate can apply for this job from CIK Telecom India Pvt. Ltd.

Job Details:

Company Name: CIK Telecom India Pvt. Ltd
Qualification: Any Graduate
Job Post Name: Technical Support Representative
Experience: 0 – 5 yrs
Job Location: Gurgaon
Salary: 1,00,000 – 3,25,000 P.A
Total No of Vacancy: 12

Job Description:

Duties and Tasks/Essential Functions :-
Deliver service and support to end-users using and operating automated call distribution phone software
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and analyzing the symptoms;
Working knowledge of networking, DLS, VDSL, VOIP, Cable internet, Router, switch, Sip configuration
Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
Knowledge about DNS, Basic network trouble shooting
Research required information using available resources;
Follow standard processes and procedures;
Offer alternative solutions where appropriate with the objective of retaining customers
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Candidate Profile:

Skill and Knowledge Qualifications :-
Proper phone etiquette
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of customer service principles and practices;
Effective listening skills and Multi-tasking capabilities;
Willingness to co-operate with others and work to the greater good;
Good communication skills in English
Ready for Rotation night shift and Inbound voice based troubleshooting process

Conditions :-
Position requires use of headset and the candidates needs to be open for voice process
Should be flexible for rotational night shifts
Working Days 5
Both Ways Cab Facility ( should be from respective hiring zone)
Experience Min 6 months Max 4 yrs

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Company Profile:

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. The offices are located in Canada, United States, China, Vietnam, and India. We have local support centres in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.
CIK’s initiative is to provide innovative, inexpensive and reliable telecommunications and multi-media services to large ethnic communities across Canada. Major products include High Speed Cable and DSL Internet, Digital Home Phone, IP TV, Long Distance and family health monitoring and entertainment.

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