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CGI hiring Associate System Engineer

Candidate should possess any degree from a recognized university. Respond to requests for technical assistance, research reported incidents using available information resources

      • The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
      • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
      • Log all service desk contacts within the incident management tool
      • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
      • Assign non-resolved incidents or service requests to the appropriate support team
      • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
      • Ticket Follow-Up: Daily monitoring and action of individual queues
      • Identify and escalate incidents requiring urgent attention and action
      • Stay current with system information, changes and updates
      • Adherence to schedule / compliance for attendance

QUALIFICATION CRITERIA

Experience             : 0.6 – 3 Years
Salary                      : Not specified
Job Location          : Chennai
Qualification           : BE/B.Tech, MCA, Others

COMPANY DETAILS

Company Name      : CGI
Company Address : NA
Company Profile    : At CGI, we’re committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.

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