closepop
closepop

CGI hiring Associate System Engineer

Candidate should possess any degree from a recognized university. Respond to requests for technical assistance, research reported incidents using available information resources

      • The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
      • Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
      • Log all service desk contacts within the incident management tool
      • Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
      • Assign non-resolved incidents or service requests to the appropriate support team
      • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
      • Ticket Follow-Up: Daily monitoring and action of individual queues
      • Identify and escalate incidents requiring urgent attention and action
      • Stay current with system information, changes and updates
      • Adherence to schedule / compliance for attendance

QUALIFICATION CRITERIA

Experience             : 0.6 – 3 Years
Salary                      : Not specified
Job Location          : Chennai
Qualification           : BE/B.Tech, MCA, Others

COMPANY DETAILS

Company Name      : CGI
Company Address : NA
Company Profile    : At CGI, we’re committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.

Click Here to Apply
Similar Jobs
Bank of Maharashtra
MP High Court
HMT Limited
Federal Bank
HDFC LIFE
Indian Space Research Organisation
Kolkata Municipal Service Commission
Bharat Heavy Electricals Limited
Indian Army
Nuclear Power Corporation of India
Prasar Bharati
United Bank of India
Air India
Odisha Sub Ordinate Staff Selection Commission
Broadcast Engineering Consultants India Limited
Water and Power Consultancy Services
National Highways Authority of India
Employees State Insurance Corporation
Oriental Bank of Commerce
Rail Coach Factory RRC
Indian Railway Catering and Tourism Corporation limited