Candidate should possess any degree from a recognised university. Candidate should have worked in International Voice process for minimum 6 months.
Should have excellent Communication skills
Should be strong in Technical areas-Troubleshooting on Windows OS, Printer, Outlook configurations and Active Directory
Ticket Follow-Up: Daily monitoring and action of individual queues
Identify and escalate incidents requiring urgent attention and action
Stay current with system information, changes and updates
Adherence to schedule / compliance for attendance
May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
Should be able to work in 24*7 shift rotation environment.
Experience : Freshers
Salary : Not specified
Job Location : Chennai/Bangalore
Qualification : Any Degree
Company Name : CGI
Company Address : NA
Company Profile : CGI, we’re committed to helping all of our stakeholders succeed. Our 69,000 professionals in 40 countries across the Americas, Europe and Asia Pacific provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients’ businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.
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