Care IT Solutions Pvt Ltd Walk-in interview for fresher’s on 25th March – 31st March 2016 for Associate/Senior Associate -(Technical) at Bangalore. Any Graduate can apply for the opening. Grab the great job opportunity to kick start your career as a fresher. Before you apply, read the job profile clearly to get to know the eligibility criteria. Care IT Solutions Pvt Ltd Walk-In Any Graduate freshers 2016 for Associate/Senior Associate -(Technical) at Bangalore. Candidates who have completed Any Graduate can apply for this job from Care IT Solutions Pvt Ltd.
Company Name: Care IT Solutions Pvt Ltd
Qualification: Any Graduate
Job Post Name: Associate/Senior Associate -(Technical)
Experience: 0 – 1 yrs
Job Location: Bangalore
Total No of Vacancy: NA
The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone. Responsible for understanding the various categories of calls for e.g. issues on Desktop’s, Laptop’s and Domains.
The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
Responsible for allocating proper call categories for the incidents and Service Requests
Adherence to response time is the key responsibility of SD
Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity.
Responsible to monitor the Incident status to respond, resolution as per SLA
Responsible to ensure proper activity details are updated in tool by all engineers
1Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA.
Responsible to update Escalation Matrix & E-Helpline tool for any changes immediately.
Responsible to generate Pending Incident report before defined service desk closure time
Responsible to meet Site Incharge & schedule to discuss pending incident report once in a week.
Responsible to prepare the MOM and coordinate to close the actions by respective team member.
1Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
Call Escalation as per defined escalation matrix
Update customer on engineers expected arrival time.
Update customer on any delays to resolution of an Incident.
Responsible to track engineers availability to assign incidents without violation of the SLA
1. Aptitude Test
2. Technical and HR Interview
Document Required (Original and Photocopies):
1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
Walk-In Venue Details:
Walk-In Date :- 25th March – 31st March 2016
Walk-In Time :- 10 AM
Walk-In Address:- #11/3, 3rd floor, Srinidhi Builiding, Adugodi, Hosur Road, Bangalore 560030.