Resolve customer queries through Chat and maintain quality standards by following client procedures and processes
- Understand the issue, provide clarification to the customers and process each case as per the customer requirements and set guidelines;
- Escalate any issue to the Team Manager on time;
- Task oriented, carrying out activities clearly defined within a job/role description. Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.
Experience : 0 – 4 yrs
Salary : Not specified
Job Location : Mumbai
Qualification : Any Graduate/ Any Postgraduate
Company Name : Capita India Pvt. Ltd
Company Address : NA
Company Profile : We are the UK”s leading business process outsourcing (BPO) and we are the UK”s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon. Our India business includes clients from a diverse range of industries including, Mutual Fund Administration, Life and Pensions Administration, Insurance Services and other regulated and unregulated Financial Services work. While Capita India remains the largest and most comprehensive offshore operations for the UK life and pensions industry, we have diversified our service capability significantly adding new verticals like Retail, Airlines, Debt Management and Utilities. We have also expanded our service capability in India to incorporate research and analytical services for pharmaceutical companies.
Walkin Date : 20th December – 31st December, 2014
Time : 12 PM
Walkin Address : Godrej Boys ComplexPlant number 6opposite vikrola DepotMUMBAI,Maharashtra,India 400079
05-12-2016 , 06-12-2016