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Capita India Pvt. Ltd Walk-In Any Graduate freshers 2016 for Associate/Senior Associate -(Technical) at Mumbai

Capita India Pvt. Ltd Walk-in interview for fresher’s on 10th September 2016 for Associate/Senior Associate -(Technical) at Mumbai. Any Graduate candidates can attend the walk-in interview for the Associate/Senior Associate -(Technical) Role. Grab the great job opportunity to kick start your career as a fresher. Before attend the walk-in interview, Candidates should go through the Job Profile, Qualification, Job Description etc., clearly given below.

Capita India Pvt. Ltd Walk-In Any Graduate freshers 2016 for Associate/Senior Associate -(Technical) at Mumbai. Candidates who have completed Any Graduate can apply for this job from Capita India Pvt. Ltd .

Key Highlight About the Recruitment Notification:
Company Name Capita India Pvt. Ltd
Vacancy Name Associate/Senior Associate -(Technical)
Education Requirement Any Graduate
Experience 0 – 4 yrs
Job Location Mumbai
Salary Rs. 50,000 – 2,50,000 P.A
Total No Of Vacancy NA
Walk – In Date  10th September 2016
Venue Godrej & Boyce, Gate No 2, Plant No. 6, LBS Marg, Opp Vikhroli Bus Depot, Vikhroli (W),  Mumbai 400 079.
Company Website http://www.CapitaIndia.com

Eligibility & Details:
Associate/Senior Associate -(Technical):

Candidates can Get the Associate/Senior Associate -(Technical) Post details such as Post name, Number of vacancy, Qualification, Job Description, Candidate Profile, Company Profile and etc., from the table given below.

Post Name: Associate/Senior Associate -(Technical)
Total Vacancy: NA
Education required: Any Graduate
Job Description:

  • To create and maintain call histories logs in the time tracker and update the time tracker with all the activities accurately.
  • To take total ownership of the call logging process whilst contributing to the overall service goals and objectives.
  • To deliver an effective and professional service to the client.
  • Provide first level helpdesk support via telephone and e-mail for Capita ITS end-users.
  • Determine problem and log calls based on impact and priority assessment.
  • Adhere to all call logging policies, procedures and documentation correctly.
  • Answer telephone calls within agreed internal Helpline service levels
  • Liaise with other teams as and when required.
  • Escalate to second level support when necessary, whilst maintaining ownership of the call.
  • Escalate to 3rd parties if required whilst remaining owner of the call until closure.
  • Escalate all P1 calls to the Incident Management team within agreed timescales.
  • Track calls and update customers on progress, escalate where progress does not meet the agreed priority service levels
  • Maintain excellent time keeping practices and attendance.
  • Investigations delegated by Team Leader
  • Acting as Mentor/buddy to the new analysts
  • Monitor SLA and chase via e-mails
  • Chase the open calls and cases on hold as and when requested by the UK team.
  • To undergo any refresher training or new process training and help in successfully implementing the new processes on the desk.
  • To regularly keep themselves updated with all the client process changes on the desk.
Candidate Profile : NA
Venue: Godrej & Boyce, Gate No 2, Plant No. 6, LBS Marg, Opp Vikhroli Bus Depot, Vikhroli (W),  Mumbai 400 079.
Walk-In Date: 10th September 2016
Walk-In Time :10 AM
Company Profile :

We are the UK’s leading business process outsourcing (BPO) and we are the UK’s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.

Selection/Interview Process:
  • Aptitude Test
  • Technical and HR Interview
Document Required (Original And photo Copies) :
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all yearsí mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
Walk-in Details:

Walk- In Date : 10th September 2016

Walk-In Address:- Godrej & Boyce, Gate No 2, Plant No. 6, LBS Marg, Opp Vikhroli Bus Depot, Vikhroli (W),  Mumbai 400 079.


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